Features
Assigns a unique
tracking number to each customer message.
Auto-responds
to customers immediately, letting them know you received
their inquiry and optionally informing them of the
average response time for that day.
Auto-responds
with custom messages on holidays and after hours.
Delivers the
inbound message to just one of your team members,
in round-robin fashion.
Processes all
outbound responses back to the customer, tracking
your team's individual response times.
Hides all personal
team member email addresses from the customer.
Includes a
satisfaction scoring system link on all messages back
to the customer, so that you may obtain feedback on
your team's performance.
Archives each
inbound and outbound message in a searchable, threaded
database, so complete dialogs may be reviewed and
analyzed.
Allows your
team members to use any email client of their choice...
no special software or web interface is needed.
Allows your
team members to re-assign any issue either back to
the queue, or to another specific team member.
Allows your
team members to login and logout using their regular
email software.
Gives you detailed
statistics on your team's customer email interactions,
including response times, message queues, satisfaction
levels, and open vs. closed issues.
Provides a
web interface for your customers to submit a message
right from your website, directly into the AnswerTrack
system.
Provides another
web interface for your customers to view all messages
for any of their issues.
Includes a
full-featured KnowledgeBase server, at no extra cost.
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